Diploma of Community Services (Case Management)
Introduction
Community and family wellbeing can be affected by various social, economic, and personal challenges in today’s fast-paced world. When left unaddressed, these challenges may lead to complex individual and community issues. This qualification equips learners with the skills to support and advocate for individuals and families across community services, disability support, and employment sectors.
The CHC52021 Diploma of Community Services (Case Management) is designed to prepare individuals for roles within the community services sector, focusing on supporting people facing complex needs. The course develops the knowledge and practical skills required to assess situations, coordinate services, and provide effective, person-centred support.
This qualification is ideal for individuals passionate about social justice and empowering others. Graduates are equipped to connect individuals with appropriate services, promote wellbeing, and make a meaningful difference within communities.
Begin Your Journey Toward a Successful Future
Details about the Course
Course Details
The Diploma of Community Services (Case Management) equips learners with the skills and knowledge required to effectively coordinate and deliver person-centred services within community settings. The course focuses on case management practices, assessing individual needs, and developing tailored support plans to address complex situations. Graduates are well prepared for roles such as Case Manager or Community Services Worker, supporting individuals and families through advocacy, coordinated care, and community-based service delivery.
IHNA is an ideal choice for students pursuing the Diploma of Community Services (Case Management). We are committed to supporting your success by offering personalised guidance tailored to your individual learning needs.
Our experienced trainers bring real-world industry knowledge into the classroom, while our strong industry partnerships create valuable networking and practical placement opportunities. Students benefit from hands-on learning that prepares them for real workplace environments.
Conveniently located in the heart of the city, our campus provides easy access to learning facilities and essential resources. At IHNA, we empower students with the skills, confidence, and industry connections needed to build a rewarding career in the community services sector.
Semester 1
| CHCDIV001 | Work with diverse people |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
| HLTWHS003 | Maintain work health and safety |
| CHCLEG003 | Manage legal and ethical compliance |
| CHCCDE028 | Work within organisation and government structures to enable community development outcomes |
| CHCPRP003 | Reflect on and improve own professional practice |
| CHCCSL002 | Apply specialist interpersonal and counselling interview skills |
Semester 2
| CHCCCS004 | Assess co-existing needs |
| CHCCCS019 | Recognise and respond to crisis situations |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence |
| CHCDEV004 | Confirm developmental status |
| CHCCSM016 | Undertake advanced assessments |
| CHCCSM009 | Facilitate goal-directed planning |
| CHCCCS007 | Develop and implement service programs |
Semester 3
| CHCPOL003 | Research and apply evidence to practice |
| CHCDEV005 | Analyse impacts of sociological factors on in community work and services |
| CHCMGT005 | Facilitate workplace debriefing and support processes |
| CHCCSM010 | Implement case management practice |
| CHCCSM012 | Coordinate complex case requirements |
| CHCCSM013 | Facilitate and review case management |
12 January 2026
Students completing this qualification can further their studies and go on to do:
- CHC62015 – Advanced Diploma of Community Sector Management
- CHC51015 – Diploma of Counselling
- CHC50421 – Diploma of Youth Work
- HLT54121- Diploma of Nursing
- Bachelor of Social Work
On completion, you’ll be qualified to work as or in a related role:
- Community Service Worker
- Child Protection Worker
- Family Service Worker
- Community Development Worker
- Social Housing Coordinator
- Community Service Case Manager
- Mental Health Worker
- Case Support Worker / Manager
- Community Group Facilitator
Total tuition cost for CHC52021 – Diploma of Community Services (Case Management) is AUD $18,000 for international students.
*Speak to our team to know about current scholarships.
| Melbourne CBD |
FACE TO FACE DELIVERY:
Students are required to complete a minimum of 20 on-campus contact hours per week, in addition to participating in scheduled professional experience placements.
Students will complete two separate placements of 200 hours each. These placements will not take place during the first semester and will instead be scheduled at the end of the second and third semesters of the course.
There are no formal entry requirements for this course; however, applicants should demonstrate the ability to perform tasks as required by the industry
IHNA Admission Requirements
- 18 years of age and above at the time of commencement of the course
- Successful completion of an Australian Year 12 course or equivalent*
In addition to these requirements, **International Students must provide evidence of:
- IELTS Test Score of 6.0 overall (General or Academic) /TOEFL iBT Test Score of 60 /PTE Academic Test Score of 52 /Cambridge English Advanced (CAE) 169 /IELTS test score of 5 or equivalent with at least 10 weeks ELICOS/IELTS test score of 4.5 or equivalent with at least 20 weeks ELICOS/Successful completion of a General English course with an Upper Intermediate outcome.
- Note: Applicants may be exempt from providing evidence of English language proficiency if they have studied for at least five years in an English-speaking country, or completed a minimum of six months of a Certificate IV or higher-level course in Australia under a student visa, or successfully completed a foundation course in Australia.
- **International students are required to meet the Department of Home Affairs English language requirements for student visa applications, which may differ from the above course entry requirements.https://immi.homeaffairs.gov.au/help-support/meeting-our-requirements/english-language
Credit Transfer may be granted for prior studies or relevant experience through the Recognition of Prior Learning (RPL) process. This applies to learners who have previously completed equivalent units with another registered training provider. RPL may also be awarded based on skills and knowledge gained through work experience, professional training, or life experience. All applications are assessed in line with IHNA’s Credit Transfer and RPL policies and procedures to ensure consistency and fairness.
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Pre Training Review: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant.
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course.
- Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.